Data Privacy Policy

This Privacy Policy explains how Orient Xpress collects, uses, stores and protects personal information when you create an account, play, or otherwise use our online casino services in Canada. We respect your privacy and provide this page to describe the types of information we handle, how we use it, and the choices available to you.

Types of data we collect

We collect several categories of information to operate your account and provide our services. Collection depends on the services you use and your interactions with the site.

Personal data

Personal data includes information you provide during registration or account updates - for example, full name, date of birth, residential address, email address, phone number, and identity documents submitted for verification. We also record account credentials and security details needed to protect your account.

Technical data

Technical data is collected automatically when you visit our site. This includes IP address, device type, browser type and version, operating system, language settings, and log files. We use secure transport protocols to protect data in transit.

Transactional data

Transactional data covers deposits, withdrawals, wagers, bets, payouts, payment method details (such as card or Interac identifiers where required), bonus use, and other activity on your account. We retain records of financial transactions to meet accounting and anti-fraud obligations.

How we use information

We use collected information to create and manage your account, process payments, verify identity and age, prevent fraud, comply with legal and regulatory obligations, provide customer support, and improve our services. We may also use aggregated or anonymized data for analytics and operational planning.

Data protection practices

We maintain physical, electronic, and procedural safeguards designed to protect personal information. These measures include access controls, encryption for data in transit, and regular security reviews. Access to personal data is limited to authorized staff and trusted service providers who need the information to perform their duties.

Cookies and tracking technologies

We use cookies and similar tracking tools to support basic site functions, remember preferences, and analyze site usage. Cookies fall into functional, performance and advertising categories. You can manage cookie settings through your browser or device; however, disabling certain cookies may affect site functionality.

Information sharing and third parties

We share information with trusted third parties to operate services - for example payment processors, identity verification providers, analytics vendors, and customer support platforms. We do not sell personal information to third parties. Where data is shared, we require partners to maintain appropriate safeguards and restrict use to the permitted purposes.

User rights

Depending on your jurisdiction and applicable law, you may have the right to access, correct, or request deletion of your personal information, object to processing, or withdraw consent. We will respond to legitimate requests in accordance with applicable legal requirements.

Access, correction and deletion

To request access to, correction of, or deletion of your personal information, or to exercise other rights, contact us at [email protected]. We may require proof of identity before processing sensitive requests to protect your account and privacy.

Privacy policy updates

We may update this policy from time to time to reflect operational or legal changes. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes indicates your acceptance of the revised policy.