Responsible Gambling at Orient Xpress Casino

At Orient Xpress we take responsible gambling seriously. We want players to enjoy controlled play and make informed choices about their account activity. This page explains the tools we offer, how to spot when play may be becoming a problem, and where to get help. If you need changes to your account or assistance setting limits, contact [email protected].

Player protection principles

We protect players by promoting safe, transparent play and by making responsible-gambling tools easy to use. Our approach focuses on prevention, early intervention, and clear options for players to manage their own activity. We respect privacy and follow procedures to verify identity when required for player safety.

Activity-control tools

Players can control their account directly from the profile or settings area. Available controls include deposit limits, loss limits, time limits, session reminders, and temporary breaks. These tools are designed to be simple to set and quick to apply so you can reduce risk when you choose.

Deposit limits

Set daily, weekly, or monthly deposit limits to keep spending predictable. Limits can be raised or lowered, but increases may be subject to a cooling-off period for your protection. Minimums and maximums are shown in the account limits page.

Loss and wager limits

Loss limits let you cap net losses over a chosen period. Wager limits restrict the total amount you can stake. Both controls help reduce short-term losses and keep play within a planned budget.

Time limits and session controls

Choose session length limits, opt into automatic session reminders, or set a daily play cap. If you want a short break, use the account cool-off option to suspend play for a pre-defined period.

Self-exclusion and account closure

If you feel you need to stop playing for a longer period, you can request self-exclusion. Self-exclusion can be set for weeks, months, or permanently. During exclusion your account will be blocked from play and marketing contact will be halted. For assistance with self-exclusion email [email protected].

Signs of problematic behaviour

Warning signs include chasing losses, borrowing money to play, neglecting work or family, hiding gambling activity, or feeling anxious about play. If you notice these behaviours in yourself or someone close to you, consider using limits, a break, or self-exclusion right away.

Tips for maintaining control

Set a budget before you log in and stick to it. Use deposit and loss limits, enable session reminders, avoid gambling when stressed or tired, and never chase losses. Talk to a friend or a trusted person if you’re worried about your play.

Professional help and support organisations

If you need professional support, contact your provincial gambling support service or a local counsellor. Many provinces in Canada provide free helplines and online resources for problem gambling. You can also speak to your healthcare provider for referral options. For account-related support, contact [email protected].